Better Manage The Patient Journey

An important point to improve flow management is to provide an efficient journey for each patient and to be with them since the beginning to the end of their visit. It starts with appointments making and more and more hospitals offer to do it online. In addition, to limit non-kept appointments, the patients may receive a text message and / or an e-mail as a reminder in which they can easily confirm or cancel the appointment. This prevents blocking expensive resources and allows better planning.

It is important to perfectly identify the patients’ need on their arrival and to inform the staff about it. Interactive kiosks can be installed to effectively organize the journey. At the hospital entrance, the patients insert a card in the kiosk, scan the bar code on their appointment letter or directly identify themselves on the screen of the interactive kiosk with the code they received. They get a unique ticket and the patients are automatically identified and directed to the right service. This solution is already installed at the Maternity Port Royal of the Cochin Hospital (APHP, Paris).

Software and hardware solutions are more and more tested and approved by health care facilities to manage efficiently the patient journey. The benefits of these solutions are large: