Retailers hate waiting lines and wait in general, around the world. Endless queues at check-out counters scare shoppers off, and make stores lose money. To reduce wait, several methods have been tested but one in particular is being successful: single line queuing.
Managing the Emergency Department is quite an achievement: worried patients and relatives, stressed care staff and overcrowded waiting rooms. Each year, in the United States, 136.3 million patients go to the ED (source: www.cdc.gov). Providing patients with adapted medical care while optimizing resource management is a daily challenge for hospitals. See how to improve patient flows in ED in three tips.
Check-out process is one of the most crucial stages of the Patient Journey and the keystone of customer satisfaction. No matter where they are (supermarket, store, pharmacy, etc.), consumers dread check-out process. Self-service check-outs or express check-outs have been designed to offset this negative image. Today, some leaders in the retail industry want to go further by testing single line queuing.