Optimizing reception for patients and their journey is a key challenge for hospitals which are increasingly interested in reception management. Aware that the patient’s well-being is paramount, the FHP (French Private Hospitalization Federation) has just released a guide on how to properly receive patients: “Small Things For the Patient’s Well-Being “.
Several subjects in this booklet match ESII’s healthcare solutions …
Lire la suite
Retailers hate waiting lines and wait in general, around the world. Endless queues at check-out counters scare shoppers off, and make stores lose money. To reduce wait, several methods have been tested but one in particular is being successful: single line queuing.
While Disney overestimates the waiting time in queues to give a nice surprise to guests, Burger King goes a step further with a game app to win the right to skip the queue, but especially in order to reduce the perceived waiting time. This use of the smartphone in the queues is appropriate, since more than one person in two uses his phone while waiting. However, more than just offer to use it while waiting, it is possible to use it to manage the queue: this is called the virtual queuing. Lire la suite