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The Rise of ‘Click and Collect’

The Rise of ‘Click and Collect’

by esiiblog on 12 November 2013 with Un commentaire

Click and collect is becoming one of the most promising trends in the retail. But what is it? Harry Wallop at the Telegraph explains; “You, the customer, buy something online. Then, rather than wait for the postman to ring the … Read More

ESII products, Retail appointment, click and collect, cross channel, Customer service, digital signage, kiosk, online purchase, Online shopping, order, pick-up
Receiving By Appointment

Receiving By Appointment

by Jean-Pierre RICHARD on 29 October 2013 with Aucun commentaire

Receiving visitors by appointment is not such a recent trend, especially in the public sector. I remember when it was first attempted, back in 1994, and it took a while to be developed as managers believed that they would need … Read More

ESII products appointment, interactive, internet, kiosk, online, reception, Smartphone
Finance: The New Customer Journey

Finance: The New Customer Journey

by esiiblog on 10 October 2013 with 4 commentaires

Today, digital media is everywhere; in healthcare, the retail sector, and the public sector –not to forget finance! Retail banking is currently going through a complete transformation; banks must adapt to the Internet generation and fierce competition to expand their … Read More

Finance app, appointment, bank, digital, digital finance, finance, internet, kiosk, online banking, smartphone banking
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