High quality reception in City Hall
on 29 November 2017
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What Quality Commitments For City Halls?
on 19 November 2014
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Regarding the increasingly demanding expectations in terms of reception from users, city halls have now the opportunity to get some certifications guaranteeing the quality of their services. Among them, you can find the label Qualiville or the Marianne standard. For … Read More
E-government: improving the digital relationship with users
on 14 October 2014
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Optimizing the user reception and modernizing the services are among the challenges faced by public sector. Around the world, governments direct their administration to an « e-government » where digital plays a central role in the relationship with users. What are the … Read More
Optimize waiting time in museums and cultural centers
on 24 June 2014
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Real fashionable phenomenon, big artists’ exhibitions attract important flows of visitors. If the museums want to improve the public’s perception and offer them a better experience, a key point to review is the waiting time; indeed there are countless case … Read More