Check-out process is one of the most crucial stages of the Patient Journey and the keystone of customer satisfaction. No matter where they are (supermarket, store, pharmacy, etc.), consumers dread check-out process. Self-service check-outs or express check-outs have been designed … Read More
Click and collect is becoming one of the most promising trends in the retail. But what is it? Harry Wallop at the Telegraph explains; “You, the customer, buy something online. Then, rather than wait for the postman to ring the … Read More
Receiving visitors by appointment is not such a recent trend, especially in the public sector. I remember when it was first attempted, back in 1994, and it took a while to be developed as managers believed that they would need … Read More
That’s it, ESII presents its blog! Because at ESII know-how sharing is at the heart of our concerns, we have decided to create a new communication channel: “ESII, the blog”. Our purpose is simple: have a privileged relationship with our … Read More