While Disney overestimates the waiting time in queues to give a nice surprise to guests, Burger King goes a step further with a game app to win the right to skip the queue, but especially in order to reduce the … Read More
Today there is a general trend toward cross-channel. This strategy creates a real buzz and represents a recurring topic among the different conferences and fairs. Most of web users now browse the Internet via several devices and the way they … Read More
Check-out process is one of the most crucial stages of the Patient Journey and the keystone of customer satisfaction. No matter where they are (supermarket, store, pharmacy, etc.), consumers dread check-out process. Self-service check-outs or express check-outs have been designed … Read More
Click and collect is becoming one of the most promising trends in the retail. But what is it? Harry Wallop at the Telegraph explains; “You, the customer, buy something online. Then, rather than wait for the postman to ring the … Read More
Receiving visitors by appointment is not such a recent trend, especially in the public sector. I remember when it was first attempted, back in 1994, and it took a while to be developed as managers believed that they would need … Read More