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Finance

The payment of the future

The payment of the future

by root on 6 March 2018 with Aucun commentaire

In 1967, the credit card was launched in France by a collective group of banks under the name of “Carte Bleue”1. Meanwhile, the great innovation about payment was the smart card, launched in 1986, that strengthened the security and enabled … Read More

EN, Finance bank, innovation, Payment
Mobile reception: consumers’ expectations

Mobile reception: consumers’ expectations

by esiiblog on 15 May 2014 with Un commentaire

The customer journey is constantly evolving and adapting to the trends. Nowadays, the tendency is to be connected, and in that way more and more points of sales offer their customers a personalized experience thanks to mobile reception – mostly … Read More

Finance, Retail mobile reception, sales advisors tablet
Cross-Channel, a Must!

Cross-Channel, a Must!

by esiiblog on 4 February 2014 with Aucun commentaire

Today there is a general trend toward cross-channel. This strategy creates a real buzz and represents a recurring topic among the different conferences and fairs. Most of web users now browse the Internet via several devices and the way they … Read More

ESII products, Finance, Retail bank, cross channel, digital finance, finance, online banking, retail
Why You Cannot Escape Satisfaction Surveys

Why You Cannot Escape Satisfaction Surveys

by esiiblog on 21 January 2014 with Aucun commentaire

  It’s well-known: “the customer is king”. And they know it. Today more than ever, companies need to stay a step ahead of their customers to ensure they don’t get tired and won’t visit the neighboring competitor. Constantly measuring customer … Read More

Finance, Retail customer satisfaction, esii, retail industry, satisfaction survey, Starbucks, tablet, walmart
Finance: The New Customer Journey

Finance: The New Customer Journey

by esiiblog on 10 October 2013 with 4 commentaires

Today, digital media is everywhere; in healthcare, the retail sector, and the public sector –not to forget finance! Retail banking is currently going through a complete transformation; banks must adapt to the Internet generation and fierce competition to expand their … Read More

Finance app, appointment, bank, digital, digital finance, finance, internet, kiosk, online banking, smartphone banking
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