{"id":19318,"date":"2020-06-06T10:29:00","date_gmt":"2020-06-06T08:29:00","guid":{"rendered":"https:\/\/esiiblog.com\/blog\/optimiser-attente-dans-les-musees-et-centres-culturels\/"},"modified":"2026-03-06T11:45:43","modified_gmt":"2026-03-06T10:45:43","slug":"optimize-waiting-time-museum","status":"publish","type":"article","link":"https:\/\/esiiblog.com\/en\/blog\/optimize-waiting-time-museum\/","title":{"rendered":"Optimize waiting time in museums and cultural centers"},"content":{"rendered":"<section class=\"ps-block ps-block--intro\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <p>Museums and other cultural centers attract a large number of visitors throughout the year, often reaching peak attendance during special events such as Heritage Day, private viewing, or temporary exhibitions. These volatile crowds can result in long queues that discourage some, frustrate others, and waste everyone&#8217;s time. Optimizing waiting times and enhancing visitor reception are challenges to which ESII can provide solutions.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\">\n \n<h2 class=\"wp-block-heading\">A multitude of reception modes<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\">\n \n<p>One of the challenges of optimizing reception in tourist sites is the multitude of reception modes that exist. Most of the site currently use:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\"><ul>\n <li>\n<li>the traditional tickets sales on location (at ticket offices or ticket machines),<\/li>\n<\/li>\n <li>\n<li>remote tickets sales (Online, supermarket chains, etc.),<\/li>\n<\/li>\n <li>\n<li>free tickets (children, students, etc.),<\/li>\n<\/li>\n <li>\n<li>passes (Paris Museum Pass for instance).<\/li>\n<\/li>\n <\/ul><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\">\n \n<p>Thus, it is necessary to take into account all these reception modes at the same time.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\">\n \n<p>As for the visitors, they come from diverse backgrounds and have different expectations (foreign tourists, groups, families, people with disabilities, etc.), each of them need to be managed simultaneously.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\">\n \n<p>To increase the number of visitors while offering a better visitor experience, it would be appropriate to:<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--list\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\"><ul>\n <li>\n<li>Decrease waiting lines outside the facility.<\/li>\n<\/li>\n <li>\n<li>Improve the flow of arrivals by spreading them out over time.<\/li>\n<\/li>\n <li>\n<li>Welcome spontaneous visitors within the flow of scheduled visitors.<\/li>\n<\/li>\n <li>\n<li>Welcome each visitor according to their specific needs and preferences.<\/li>\n<\/li>\n <\/ul><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--heading\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\">\n \n<h2 class=\"wp-block-heading\">Adapted solutions<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--paragraph\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n <div class=\"ps-block__content\">\n <div class=\"ps-block__body\">\n <div class=\"ps-block__item\">\n \n<p>With Orion, the SaaS-based reception management solution, the management of visitors going to the ticket office or entering the exhibition is handled intelligently, whether they have a ticket, come spontaneously, or have a priority profile (e.g., disable, pregnant women, etc.). They all enter the same system to provide them with a seamless, efficient, and omnichannel reception experience without any waiting.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n\n <div class=\"ps-block__img\">\n <figure class=\"lazy-image\">\n <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n data-src=\"https:\/\/esiiblog.com\/app\/uploads\/2020\/06\/musee-rdv-ticket-digital.jpg\"\n data-srcset=\"https:\/\/esiiblog.com\/app\/uploads\/2020\/06\/musee-rdv-ticket-digital.jpg 600w\"\n sizes=\"auto, 600px\"\n alt=\"\"\n width=\"600\"\n height=\"600\"\n >\n <\/figure>\n <\/div>\n\n <div class=\"ps-block__body\">\n <h3 class=\"ps-block__suptitle suptitle\">Spread out the arrivals over time<\/h3>\n <h4 class=\"ps-block__title\">Appointment making and digital ticket<\/h4>\n <div class=\"ps-block__text\">\n <p>Visitors who wish to plan in advance can schedule an appointment online directly on the establishment&#8217;s website.<\/p>\n<p>The solution also offers the option to obtain a virtual ticket on their smartphone for the same day, allowing them to secure a place in the existing queue. A guaranteed time slot is provided, enabling the visitor to arrive at an exact time without the need to wait on-site.<\/p>\n<p>These two solutions allow to:<\/p>\n<ul>\n<li>Schedule visitor arrivals in advance.<\/li>\n<li>Spread visitors over time.<\/li>\n<li>Avoid peak periods.<\/li>\n<\/ul>\n\n <\/div>\n <div class=\"button-group\">\n <a href=\"https:\/\/www.esii.com\/en\/solutions\/online-appointment-solution\/\" class=\"button\" target=\"\" rel=\"noopener\">\n <span>Read more on our website<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n\n <div class=\"ps-block__img\">\n <figure class=\"lazy-image\">\n <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n data-src=\"https:\/\/esiiblog.com\/app\/uploads\/2020\/06\/accueil-borne-musee.jpg\"\n data-srcset=\"https:\/\/esiiblog.com\/app\/uploads\/2020\/06\/accueil-borne-musee.jpg 600w\"\n sizes=\"auto, 600px\"\n alt=\"\"\n width=\"600\"\n height=\"600\"\n >\n <\/figure>\n <\/div>\n\n <div class=\"ps-block__body\">\n <h3 class=\"ps-block__suptitle suptitle\">Reception of spontaneous visitors<\/h3>\n <h4 class=\"ps-block__title\">Self-service kiosk reception<\/h4>\n <div class=\"ps-block__text\">\n <p>With Orion, our SaaS-based reception management solution, visitors heading to the ticket office or entering the exhibition are managed intelligently whether they already have a ticket, arrive spontaneously, or belong to a priority group (SMEs, pregnant women, etc.).<br data-start=\"370\" data-end=\"373\" \/>They are all integrated into the same system to provide a seamless, wait-free and omnichannel reception experience.For spontaneous visitors,reception with an interactive kiosk will allow to print paper ticket (for a conventional wait in the lobby), or a text message ticket that gives them the option to wait elsewhere (e.g., at the shop) they will be notified to proceed to the counter through a second SMS.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-left\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n\n <div class=\"ps-block__img\">\n <figure class=\"lazy-image\">\n <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n data-src=\"https:\/\/esiiblog.com\/app\/uploads\/2020\/06\/weasy-musee.webp\"\n data-srcset=\"https:\/\/esiiblog.com\/app\/uploads\/2020\/06\/weasy-musee.webp 600w\"\n sizes=\"auto, 600px\"\n alt=\"\"\n width=\"600\"\n height=\"600\"\n >\n <\/figure>\n <\/div>\n\n <div class=\"ps-block__body\">\n <h3 class=\"ps-block__suptitle suptitle\">Reception of spontaneous visitors<\/h3>\n <h4 class=\"ps-block__title\">Reception with a connected ticket<\/h4>\n <div class=\"ps-block__text\">\n <p>With the connected ticket solution Weasy\u2122, the visitor takes a connected card at the reception. He can see he average waiting times and are free to wait wherever he chooses.\u00a0 When it&#8217;s his turn, the Weasy\u2122 device vibrates and rings to indicate the counter that is calling him.<\/p>\n<p>The Weasy\u2122 also works for guided tours: visitors wait for the tour to begin with a Weasy\u2122 device in hand. To notify them of the start and invite them to return to the entrance, the Weasy\u2122 device vibrates, rings, and displays a message on its screen.<\/p>\n\n <\/div>\n <div class=\"button-group\">\n <a href=\"https:\/\/www.esii.com\/solutions\/weasy-ticket-connecte-iot\/\" class=\"button\" target=\"\" rel=\"noopener\">\n <span>Read more on our website<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n<section class=\"ps-block ps-block--textimage image-right\">\n <div class=\"ps-block__container\">\n <div class=\"ps-block__grid\">\n\n <div class=\"ps-block__img\">\n <figure class=\"lazy-image\">\n <img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 600 600'%3E%3C\/svg%3E\"\n data-src=\"https:\/\/esiiblog.com\/app\/uploads\/2020\/06\/musee-file-unique-attente.webp\"\n data-srcset=\"https:\/\/esiiblog.com\/app\/uploads\/2020\/06\/musee-file-unique-attente.webp 600w\"\n sizes=\"auto, 600px\"\n alt=\"\"\n width=\"600\"\n height=\"600\"\n >\n <\/figure>\n <\/div>\n\n <div class=\"ps-block__body\">\n <h3 class=\"ps-block__suptitle suptitle\">Reducing waiting times<\/h3>\n <h4 class=\"ps-block__title\">eZQ\u2122 single line queue<\/h4>\n <div class=\"ps-block__text\">\n <p>It is also possible to speed up the waiting line thanks to an\u00a0automatic single line queue solution. With this solution the process is 30 % faster, the reception staff better managed and it enables to have more people at the desks: customers are detected and directed automatically to free desks.<\/p>\n\n <\/div>\n <div class=\"button-group\">\n <a href=\"https:\/\/www.esii.com\/en\/solutions\/online-appointment-solution\/\" class=\"button\" target=\"\" rel=\"noopener\">\n <span>Read more on our website<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>A multitude of reception modes One of the challenges of optimizing reception in tourist sites is the multitude of reception modes that exist. Most of the site currently use: Thus, it is necessary to take into account all these reception modes at the same time. As for the visitors, they come from diverse backgrounds and [&hellip;]<\/p>\n","protected":false},"featured_media":19250,"template":"","activity":[116,23],"client":[],"class_list":["post-19318","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/article\/19318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/media\/19250"}],"wp:attachment":[{"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/media?parent=19318"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/activity?post=19318"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/client?post=19318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}