{"id":19307,"date":"2013-12-03T16:18:00","date_gmt":"2013-12-03T15:18:00","guid":{"rendered":"https:\/\/esiiblog.com\/?post_type=article&p=19307"},"modified":"2023-06-20T16:43:26","modified_gmt":"2023-06-20T14:43:26","slug":"the-end-of-check-out-lines","status":"publish","type":"article","link":"https:\/\/esiiblog.com\/en\/blog\/the-end-of-check-out-lines\/","title":{"rendered":"The End of Check-Out Lines?"},"content":{"rendered":"
\n
\n
\n
\n

Check-out process is one of the most crucial stages of the Patient Journey and the keystone of customer satisfaction. No matter where they are (supermarket, store, pharmacy, etc.), consumers dread check-out process. Self-service check-outs or express check-outs have been designed to offset this negative image. Today, some leaders in the retail industry want to go further by testing single line queuing.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n
\n \n

One Line for Several Check-Outs<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n
\n
\n
\n
\n
\n \n

How does it work? A\u00a0single queue<\/a>\u00a0serves several check-out counters, with a smart customer distribution. Goals:\u00a0always have two customers at the check-out, reduce waiting times, and avoid the \u201cother line is quicker\u201d syndrome<\/strong>. \u00a0And it works! In the US, Whole Foods has set up this concept for several years and is very satisfied with it. It has attracted other brands such as Starbucks and Wal-Mart, according to an article of the\u00a0New York Times<\/a>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n \n
\n
https:\/\/youtu.be\/yc_11JfDHvM<\/a>