{"id":19303,"date":"2015-11-02T16:45:00","date_gmt":"2015-11-02T15:45:00","guid":{"rendered":"https:\/\/esiiblog.com\/?post_type=article&p=19303"},"modified":"2023-06-14T16:51:49","modified_gmt":"2023-06-14T14:51:49","slug":"the-longer-the-line-the-shorter-the-wait","status":"publish","type":"article","link":"https:\/\/esiiblog.com\/en\/blog\/the-longer-the-line-the-shorter-the-wait\/","title":{"rendered":"The Longer The Line, The Shorter The Wait"},"content":{"rendered":"
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Retailers hate waiting lines and wait in general, around the world. Endless queues at check-out counters scare shoppers off, and make stores lose money. To reduce wait, several methods have been tested but one in particular is being successful: single line queuing<\/b>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Single queue: how does it work?<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The principle of single line queuing is simple<\/a>. A single queue is created before the line of check-outs. As soon as one check-out is available, the next customer is called (usually via a video screen and sound announcement). Thus, customers easily visualize which check-out is available! Shoppers no longer need to worry about which check-out moves faster,\u00a0the system directs them automatically<\/strong>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Reluctances soon forgotten<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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In various countries, single line queuing is first unwelcome by customers: this new concept is not a routine in everyday life, especially in the Retail industry. And these fears are justified: instead of seeing several \u201cshort\u201d lines, shoppers see a way longer one. They think that waiting times are proportional to the queue\u2019s length.\u00a0And they are mistaken because, instead, waiting times are noticeably decreased!<\/strong><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Conclusive results<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Cora<\/a>,\u00a0IO Electro & Home<\/a>, Intermarche<\/a>\u00a0or even\u00a0Walmart\u00a0<\/a>have just set up single line queuing for their check-out counters and results turn out to be very positive. According to a\u00a0Techhive.com<\/a>\u00a0article, single line queuing enables to\u00a0three times faster lines, adapt the number of open check-outs according to customer flows<\/strong>\u00a0and optimize cashier staff management.
Single line queuing means an\u00a0easy and effortless check-out process and greatly reduces stress.<\/strong>\u00a0Even if shoppers (and stores) may have preconceived ideas at first sight, they soon realize that check-out process is quicker and they no longer need to worry about which line moves faster.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Single queue: how does it work? The principle of single line queuing is simple. A single queue is created before the line of check-outs. As soon as one check-out is available, the next customer is called (usually via a video screen and sound announcement). Thus, customers easily visualize which check-out is available! Shoppers no longer […]<\/p>\n","protected":false},"featured_media":19228,"template":"","activity":[116,27],"client":[],"class_list":["post-19303","article","type-article","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/article\/19303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/types\/article"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/media\/19228"}],"wp:attachment":[{"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/media?parent=19303"}],"wp:term":[{"taxonomy":"activity","embeddable":true,"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/activity?post=19303"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/esiiblog.com\/en\/wp-json\/wp\/v2\/client?post=19303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}