{"id":19273,"date":"2014-03-11T12:19:00","date_gmt":"2014-03-11T11:19:00","guid":{"rendered":"https:\/\/esiiblog.com\/?post_type=article&p=19273"},"modified":"2023-06-12T12:29:45","modified_gmt":"2023-06-12T10:29:45","slug":"a-better-reception-management-in-pharmacies","status":"publish","type":"article","link":"https:\/\/esiiblog.com\/en\/blog\/a-better-reception-management-in-pharmacies\/","title":{"rendered":"A Better Reception Management In Pharmacies"},"content":{"rendered":"\n\n
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Identify customers\u2019 requests<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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It may be judicious to separate customers depending on their request when they arrive. We could think of several lines: one for people with prescriptions, another for advice and hygiene products, etc. These lines can be virtualized thanks to a touchscreen dispenser<\/a> allowing customers\u2019 check-in and direction according to their request.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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Free customers from waiting times<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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The interactive kiosks represent the end of queue lines behind the desk. The customer is given a calling ticket and is able to take full advantage of waiting time to continue their purchases in the sales area. This solution represents benefits for both parts: more satisfaction for the customers since the service is faster, an increased average basket and a better management of resources for the pharmacist.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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https:\/\/youtu.be\/0NHrEpq5hFQ<\/a>