{"id":19267,"date":"2015-11-17T16:44:00","date_gmt":"2015-11-17T15:44:00","guid":{"rendered":"https:\/\/esiiblog.com\/?post_type=article&p=19267"},"modified":"2023-06-12T10:19:04","modified_gmt":"2023-06-12T08:19:04","slug":"french-private-hospitalization-federation-releases-a-guide-on-patient-reception-best-practice","status":"publish","type":"article","link":"https:\/\/esiiblog.com\/en\/blog\/french-private-hospitalization-federation-releases-a-guide-on-patient-reception-best-practice\/","title":{"rendered":"French Private Hospitalization Federation Releases A Guide On Patient Reception Best Practice"},"content":{"rendered":"
\n
\n
\n
\n

Optimizing reception for patients and their journey is a key challenge for hospitals which are increasingly interested in reception management. Aware that the patient\u2019s well-being is paramount, the FHP (French Private Hospitalization Federation) has just released a guide on how to properly receive patients: \u201cSmall Things For the Patient\u2019s Well-Being<\/a>\u201c. Several subjects in this booklet match ESII\u2019s healthcare solutions \u2026<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n
\n \n

Appointment booking<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n
\n
\n\n
\n
\n \"\"\n\n <\/figure>\n <\/div>\n\n
\n
\n

As indicated by the FHP, \u201cappointment booking is the first contact with the facility<\/em>\u201d. It is the first step of the patient journey, and the patient needs to access and use it easily. Orion online appointment<\/a> booking solution<\/strong>, meets this issue. The patient books an appointment online and selects the day, time and service of their choice. Once contact details entered, he receives a confirmation and reminder by e-mail \/ SMS the day before the appointment.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

\n
\n
\n
\n
\n
\n \n

Signage<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n
\n
\n\n
\n
\n \"lcd\n <\/figure>\n <\/div>\n\n
\n
\n

\u201cA colored signage to differentiate services in the facility is to be privileged (\u2026) and also to be used as a visual mark that eases direction\u201d.\u00a0<\/em>At ESII, we offer\u00a0LCD Displays\u2122<\/a>\u00a0for\u00a0patient calls and dynamic signage<\/strong>. These small screens with elegant design can display the service name, the doctor\u2019s name, the workstation status (open \/ closed) or the called number. They can be customized with the service or facility colors.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

\n
\n
\n
\n
\n
\n \n

Reception<\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
\n
\n
\n
\n
\n
\n \n

\u201cProperly direct the patients to the service where they will be hospitalized, indicate them their journey (\u2026) by explaining the different reception steps.<\/em>\u201d The Patient Journey<\/a> solution developed by ESII meets this issue. You track your patients from when they make the appointment until they are discharged (invoicing included). Issued with a single reception ticket, they are directed to the various services at each stage of their journey.<\/strong><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n
\n
\n \n

To efficiently direct the patient, a map can be printed on the ticket.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

\n
\n
\n
\n \n
\n
https:\/\/youtu.be\/Pa77Y4JOL4Q<\/a>