Blog – ESII

The importance of satisfaction survey

Ludovic — Wed, 20 Mar 2024 15:11:52 +0000

In this article, we explore the growing importance of satisfaction surveys, highlighting their usefulness and best practices for implementing them successfully. Get ready to discover how these tools can transform your approach to customer satisfaction and service quality. 3. Loyalty and commitment By adopting a proactive approach based on feedback from visitor satisfaction surveys, improving […]

BOPIS : What is this trend that has transformed the Retail landscape?

Ludovic — Tue, 19 Sep 2023 10:14:13 +0000

What is BOPIS ? BOPIS is an acronym for the English phrase “Buy Online, Pickup In-Store“, which is particularly prevalent across the Atlantic but perhaps less widely known in France now. However, there’s little doubt that this trend will catch on in France and become a buzzword of the retail industry. Once things returned to […]

10 best practices to optimize waiting time

Ludovic — Tue, 30 May 2023 09:51:00 +0000

A good reception starts before the meeting between the visitor and the salesperson! Thanks to ESII solutions, you can access statistics about your activity that enable to see the flow of visitors over time (over a day, a week, a month, a year). Offer appointment booking for the current day (virtual ticket) or for another slot […]

The work environment at ESII

Ludovic — Tue, 14 Mar 2023 16:16:00 +0000

Two foundations then emerged. In the USA, it was born in the 1960s, following the work of Maslow and Mc Grégor on the “needs” and “motivation factors” of employees. The term rather oriented towards personal development was first mentioned in 1972 at an international conference in New York. On the European side, it will be perceived more as a concept aiming to have a […]

Use case: reception in a little sales area in down-town

Ludovic — Thu, 02 Mar 2023 09:30:00 +0000

If the wait at checkout for the customers induces less stress, “that improves also the experience” for the cashiers” and they are “more relaxed” according to the manager. He says too that “before no one wanted to work at the closest checkout to the customers knowing that he would have to direct them. Now, the […]

The future is POE

Ludovic — Thu, 12 Jan 2023 15:07:00 +0000

POE – Foreword POE technology enables power and data to be routed through the same Ethernet cable to electrical terminals. While in 2003, the year it was launched, the voltage delivered reached 13 watts, now it has evolved a lot to deliver 26 watts today in addition to a data rate of 100 Mbit/s or […]

ESII’s solution in transportation

Ludovic — Thu, 13 Oct 2022 08:55:00 +0000

The crowd becomes bigger because of the new services offered by public transport operators to make the journey in the city easier. Thus, car and bike rental or parking add up to the traditional activities of these companies. To be more effective, this package of services must be interconnected, easy to use every day and […]

Data protection: all about us

Ludovic — Wed, 11 May 2022 14:29:00 +0000

1- GDPR and PGSSI We don’t need to introduce the well-known General Data Protection Regulation (GDPR). Since May 2018, every organization that processes personal data on the territory of the European Union must be compliant with it. That same year, ESII therefore adopted a General Information System Security Policy (PGSSI) which stands as a reference […]

The arrival of digital transformation in the world of health

Ludovic — Sat, 16 Apr 2022 13:53:00 +0000

Indeed, health establishments are setting up teleconsultation, online medical appointments, global patient relationship management platforms, etc. The entire patient pathway is becoming digital. The entire patient pathway becomes digitalized, from the moment a client is received to the moment he or she leaves the establishment. E-health is based on a foundation of digital solutions enabling the health […]

Eco-design: The Twana™ XL use case

Ludovic — Sat, 19 Mar 2022 15:52:00 +0000

At the origin of the project, we find the need to renew our interactive terminals range (Cameo ™) to adapt it to new needs and new market technologies. Beyond these requirements, we also wanted to apply the logic of eco-design in the product development. To do this, we needed to integrate environmental protection from the start […]