Regarding the increasingly demanding expectations in terms of reception from users, city halls have now the opportunity to get some certifications guaranteeing the quality of their services. Among them, you can find the label Qualiville or the Marianne standard. For these labels, the city must, if it is not, upgrade their reception to facilitate orientation, information and communication with the citizens. What solutions exist?
Optimizing the user reception and modernizing the services are among the challenges faced by public sector. Around the world, governments direct their administration to an « e-government » where digital plays a central role in the relationship with users. What are the drivers set up by the government to simplify the lives of citizens and reduce the operating costs?
Real fashionable phenomenon, big artists’ exhibitions attract important flows of visitors. If the museums want to improve the public’s perception and offer them a better experience, a key point to review is the waiting time; indeed there are countless case of long queue outside museums with flagship exhibitions. Rationalization of time and mobility is the new trend; actually we do not like to waste our time and we are glued to our mobile phones. Museums and cultural center are now adapted to this trend. They are also trying to decrease the perceived waiting time thanks to mobile phones. What are the challenges with customer reception in these particular places? What are the alternatives?